Returns Policy – The Språng Chair

* Huge HOLIDAY Price Drop*

Returns Policy

Our "happy back" or money back guarantee: it takes up to 4 weeks for your body to adapt to active sitting on the Språng Chair. We want to work with you over those 4 weeks to make sure your chair is set up properly. 

Week 1 check-in: we'll confirm that the chair arrived, you don't have any set up questions, the ball and bungees are installed with the appropriate tension. Progress from 1 hour a day up to 4 hours a day by the end of the week to avoid soreness. 

  • Health check: if you have an underlying injury, speak with your doctor and proceed with caution and with their approval. 
  • Wrist check: make sure you're supporting your body with your legs and spine, not your wrists. Keyboarding in a neutral or even negative angle, will help keep pressure off your wrists. 
  • Neck check: because you're no longer slouching, your computer monitor may be too low. Check our user guide for the best way to set up your work station. 

Week 2 check-in: How are you feeling? Week 2 might be the week from hell. Moving your spine may "wake up" old injuries. 

  • Pain check: you know your body. If it feels like an old injury waking up, pay attention to it. If you do yoga or meditation, breathe into it with your eyes closed. If you do neuroscience, is this sensitization from an old injury that your body learned to avoid by not moving in certain ways? Give the pain a day or two to see if it leaves on its own. 
  • Pain check part 2: if you have new pain, or the old pain is getting worse, let's work together to make sure the chair and workstation are set up properly. 

Week 3 check-in: Don't overdo it!

  • You're using all of the muscles in your back, your butt, your legs, in new ways. Take breaks. Drink water. You're basically retraining your body to support itself while you sit, and that's work. Stretch!

Week 4 check-in: Sitting pretty? Or feeling Sh#tty? Take a physical inventory of how you feel. 

  • Newfound strength and mobility? Great! But don't overdo things like lifting a refrigerator by yourself.
  • Hip pain? Check that your hips are higher than your knees. 
  • Neck or shoulder pain? Check that monitor height. 

If things don't seem right, reach out and we'll do our best to help you troubleshoot if the chair and your workstation are set up properly. If we can't solve the challenges and it's within 60 days from purchase, or 45 days from receiving your chair, box the chair up and send it back to us. We'll inspect it to make sure we can resell it. If we need to recondition it we might charge a reasonable restocking / reconditioning fee. 

General return policy:

Thank you for shopping at Språng. If the product itself is defective, or if the final product is materially different than the design displayed in the campaign, we're here to help and have a 100% satisfaction guarantee. Under these conditions, our products can be returned within 60 days of the original purchase of the product. Please ensure that:

The product was purchased in the last 60 days; and the product isn't used; and either a) the product itself is defective, or b) the final product is materially different than the design displayed in the campaign.

Products that do not meet these criteria will not be considered for return. To return a product to Språng please contact us and we will assist you as soon as possible.

Please be advised that once your item has been shipped, your order cannot be modified or cancelled. Orders are shipped within 12 hours in some cases. 

After you have contacted us you will receive instructions for returning your item(s). Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping. Once your return has been received we will refund your order for products only - the shipping cost will not be refunded.

Damaged items: If you received a damaged product, please notify us immediately for assistance. We will be more than happy to get a solution so you are 100% happy.

Restocking fee transparency:

We will not resell a chair without fully inspecting it. If a chair has not been used, was purchased by accident or remorse set in after the chair has shipped to you, we will deduct a minimum fee of $20 to unpack, inspect and repack the chair in a new shipping box. 

A chair that has been gently used, we will recondition and list in our discount section. We will be fair in assessing what level of refund we can afford based on what we feel is fair to resell the chair for on the website.